The Belle Isle Conservancy's online shop is temporarily on hiatus.
How do I contact Customer Service?
By email: firstname.lastname@example.org
By phone: 313-331-7760 Mon - Thurs, between 10:00 am and 5:00 pm.
When will my order be shipped?
In-stock items are usually shipped within three to five business days after receipt of order. Please allow two weeks for delivery.
Will I receive an order confirmation?
When your order has shipped, you will receive an email indicating the status of your order, date shipped, tracking information, and items not shipped. The email will include instructions on how to use the tracking numbers provided. If you do not receive a confirmation email in three to five business days or are having trouble tracking your order, please email email@example.com or call 313-331-7760 Mon - Thurs, between 10:00 am and 5:00 pm.
Will I be notified if items in my order are not in stock?
Currently we are only accepting orders for items that are in stock. If we cannot fill part of your order it will be noted on your packing slip and credited to your credit card account.
How much are the shipping and handling charges?
Shipping charges are calculated by weight and will appear in your cart.
How are orders shipped?
The Belle Isle Conservancy currently only ships to the continental United States via the United States Postal Service.
Do you accept orders via phone, mail or fax?
At this time, we are not accepting orders via phone, mail or fax.
Do you accept international orders?
The Belle Isle Conservancy currently only ships to the continental United States via the United States Postal Service. To request an exception, please email firstname.lastname@example.org
What is your return and exchange policy?
Your satisfaction is important to us. If you receive an incorrect or damaged order, you may return it for a refund, replacement or exchange within 30 days of receiving your order. You will need to send the item to be returned to this address:
Belle Isle Conservancy
C/O BIC Store
300 River Place Dr, Suite 2800
Detroit, MI 48207
Please include your packing slip with the returned items. If you wish to replace a damaged item or exchange it for a different size, please indicate this on the packing slip. If you have any questions about returning or exchanging an item, please email email@example.com or call 313-331-7760 Mon - Thurs, between 10:00 am and 5:00 pm.
Can I purchase these items in the Park?
Limited selections are available at the Belle Isle Aquarium. Please visit our Belle Isle Aquarium page for locations and hours of operation.